When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.

    • lucullus@discuss.tchncs.de
      8·
      9 days ago

      No, I think that you have that right for every contract, that you enter (buying contract or otherwise). Though there are exceptions (for example digital goods like ebooks). Ypu can very much bring back a retail good that you bought in a store for 14 days after the purchase. Though I think they can refuse, if you damaged the product in that time.

      For example I returned an item I bought in the tool store, because I realized I bought the wrong one.

    • Capricorn_Geriatric@lemmy.world
      2·
      9 days ago

      For online shopping you can annul your order and they have to comply for pretty much everything, with a few exceptions and under a few caveats (such as unopened/original packaging, depending on the item in question)

      Buying in-store you can likewise reurn most things, although you have to provide a reason (which the store may or may not accept), and is again subject to some caveats.

      For example, for unperishable items you just have to provide the packaging. Foodstuffs must be unopened or have an obvious factory fault that wasn’t detectable without opening. Underwear is generally not accepted back due to sanitary reasons, but other garmets are, including shoes. Medicine from pharmacies isn’t accepted even sealed and unopened.

      Of course, you must provide the original receipt, although scans/photos are accepted and some stores go so far as to look up the receipt by CC number.