slazer2au

Everything is a ticket. Backups failing? Ticket. Device rebooted? Ticket. Device needs patching? you guessed it, ticket.

If there is no ticket there is no task. That is company policy and anyone trying to skirt it gets a discussion with their manager.

As much as I hate Service Now it does a good job of tracking everything assigned to your name.

Should have known…

Just commenting “This”.

Yea, I should have been clearer.

Just commenting ‘this’ to show an agreement.

Depends on the week. Not too busy this week, I have some patching to do after hours to get some firewalls and switches off eol versions.

Other then those, it depends how many tickets the customers make.

Does badly count as a way?

I kinda keep an eye on that https://selfh.st/ post that does a weekly roundup of stuff to know when I need to do patching.

No doubt there is a container I could run that would do it for me. I just can’t remember the name of it.