Your symbol system is interesting. When I used to keep written to do lists I just had dots/bullets for each item, and would make a larger square around the items which took priority. What does investigation mean to you in this context?
That’s an interesting philosophy. You haven’t had people annoyed that you didn’t follow up on something they’ve asked about? I guess my memory at least isn’t good enough to track everything I need to do. Or maybe I could remember but feels like more work/risk than having an external system. I also primarily deal with customer facing stuff so maybe I’d feel different than if I was only dealing with coworkers.
Thanks for sharing. Interesting, the idea of a big list and then a “doing today list” lines up with a “time management for dummies” book I found in a drawer at one of my first jobs. For a while I was using that system but written by hand.
Tickets are primarily inbound right? Do you deal much with tasks that are generated by you or your team, rather than coming from somewhere external?