Some other perspective here…

I think that this information would be possible to highlight, you could, for example, have an announcement channel that is read only for the regular users.

However, that doesn’t mean that this will reduce the number of questions though.

Even discord has a search function, granted it is not great but still, if you are willing to search for something you would be able to find it.

But this is the problem. For your regular users, it is much easier to simply ask that redundant question again and again instead of doing the least amount of searching yourself.

Heck, I had questions in some communities in which I copied the question in the title and searched on Google for it and got an answer in the first result.

What I want to say with this is that those redundant questions will be asked regardless of the platform.

What I think is worse about discord, especially as a help or support platform, is that it is a walled garden. All the knowledge accumulated there is locked away and cannot be found unless you are on discord and search for it. At least on reddit or Lemmy, you can still find the answer for something if you are looking for it.

I think that discord can work as a platform but only to a number of users. I have such a thing for a plugin that I am maintaining but there are not even 30 people on there. But I also give direct support and figure out issues that are either because the user did something wrong or it is an issue with the plugin. If it is a reaccuring problem I put that in the wiki or the FAQ otherwise, it is a bug report as a new issue so that the information are something you could find.