bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 5 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

923

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 5 months ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

Chat

oh_@lemmy.world
link
fedilink
English
arrow-up
8·
5 months ago
Very true. Air Canada doesn’t need AI to be terrible.

Technology@lemmy.world

technology@lemmy.world

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.world

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related news or articles.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

2.93K users / day
8.44K users / week
14.9K users / month
33.2K users / 6 months
1 local subscriber
76.6K subscribers
5.02K Posts
143K Comments
Modlog